Primary Purpose:
Manage and process customer orders accurately from start to finish, resolve issues, and maintain strong customer relationships while supporting team operations.

Key Duties:

• Enter and manage purchase orders (email/EDI).
• Monitor order progress and resolve problems quickly.
• Communicate order status and maintain accurate customer records.
• Collaborate with Production, Shipping, Receiving, and Quality.
• Handle customer complaints and escalate issues when needed.
• Support Sales and act as backup to Customer Service Supervisor.
• Train/mentor team members and recommend process improvements.
• Maintain strong communication, organization, and judgment under deadlines.

Requirements:

• 4+ years customer service experience.
• Experience in supply chain, manufacturing, or order fulfillment.
• Strong problem-solving, math, and attention to detail.
• Excellent communication skills; advanced Microsoft Excel; ERP experience.
• Ability to prioritize, follow through, and work independently or as part of a team.
• Experience training or leading others is a plus.